Bafang Cloud

Transforming Enterprise Service Automation with AI Innovation

Est. 2018 | HQ in Huai’an, China | $30M Series A+ Funding Led by Hillhouse Capital & Yunqi Partners

As a global leader in AI-driven customer engagement, Bafang Cloud delivers end-to-end automation solutions through its proprietary voice and generative AI technologies. Our unified customer service platform empowers Fortune 500 clients across healthcare, banking, e-commerce, and telecom to achieve: 24/7 multilingual support, 40%+ sales conversion uplift and 65% operational cost reduction.

Backed by 11 AI patents and 200+ R&D experts, we prioritize secure, human-centric automation. Recent advancements include real-time fraud detection models and HIPAA-compliant healthcare bots, cementing our position as the preferred partner for high-stakes digital transformation.

Management Consulting Services

We deliver real-time strategic and operational guidance through secure virtual channels, offering integrated KYC verification and compliance frameworks tailored for multinational enterprises.

Intelligent Voice Customer Service

Our proprietary multilingual voice AI platform seamlessly integrates IVR, chatbots, and CRM systems, enabling 24/7 omnichannel support with 90%+ intent recognition accuracy.

AI-Powered Customer Engagement Solutions

Conversational AI agents conduct hyper-personalized outreach campaigns through natural dialog flows, boosting sales conversion rates by 40% across e-commerce and financial sectors.

Compliance & Risk Control Audits

Automated due diligence engines perform real-time transaction monitoring and anti-fraud pattern detection, ensuring adherence to GDPR/MAS regulations while reducing compliance costs by 60%.

Generative AI Platform

Enterprise-grade LLM studio enables safe deployment of specialized AI copilots with hallucination controls, featuring prebuilt templates for medical diagnosis and financial reporting scenarios.

Customer Stories

Check Our Customer Stories

Streamlining Medical Prior Authorization with AI-Powered Workflows

65% Faster Approval Cycles for Global Pharma Leader

A Fortune 100 healthcare provider reduced prior authorization processing time from 14 days to 72 hours using Bafang Cloud's HIPAA-compliant AI platform. Our solution integrated:

  • Document Intelligence: Auto-extraction of ICD-10 codes from 50K+ monthly physician notes (98.7% accuracy)
  • Regulatory Guardrails: Real-time FDA/NMPA policy alignment checks via patent-pending hallucination control module
  • Multilingual Triage: Mandarin/English/Spanish voicebots handling 83% of provider inquiries

43% Revenue Uplift via AI-Driven Conversational Commerce

Unlocking Cross-Sell Opportunities for APAC Retail Giant

Deployed across 12 Southeast Asian markets, our generative AI shopping assistants achieved:

  • Personalization at Scale: LLM-powered product recommendations analyzing 2.3M user behavior signals daily
  • Voice Commerce Innovation: Bahasa/Mandarin/Tamil voice checkout reducing cart abandonment by 37%
  • Fraud Prevention: Embedded KYC verifying 95% of COD transactions within 8 seconds

98.7% Fraud Detection Accuracy for Cross-Border E-Commerce Payments

Scaling Secure Global Growth for a Mid-Sized Luxury Goods Exporter

A rapidly expanding European fashion exporter leveraged Bafang Cloud's modular AI risk suite to secure its $120M annual cross-border revenue:

  • Adaptive Threat Detection: Machine learning models trained on SME-specific fraud patterns (chargeback rates reduced from 4.2% to 0.9%)
  • Lightweight Compliance: Automated KYC/KYB workflows verifying 500+ monthly B2B buyers across 30 countries (2-minute onboarding)
  • Cost-Effective Scaling: Cloud-native deployment requiring zero dedicated IT staff, with usage-based pricing